Training terms and conditions

Face-to-face courses

 

Payment must be received in full prior to the course start date. You must pay each invoice we issue within 30 days starting on the date issued. If you book on any course within 30 days before the course is due to start, then payment is due immediately.

All cancellations must be received in writing (email is acceptable) 28 calendar days before the start of the course and will be subject to an administration fee of £100 + GB VAT. Cancellations made after this date will be charged the full course registration fee.

Registrants who do not attend on the day will be considered ‘no shows’ and will be charged the full course registration fee.

We regret that registrations cannot be transferred to another course; however delegate substitutions may be made up to 10 working days before the course.

Confirmation of your booking will be emailed to you automatically on receipt of your booking. Full joining instructions, including programme timings and special instructions will be sent no later than one week prior to the course or immediately for those booking within one week of the course date. TOPRA will not be held liable for any transport or accommodation costs in the unlikely event of a course being cancelled.

Please note, due to circumstances beyond TOPRA’s control, speakers, venue, content and timings may vary. TOPRA reserves the right to cancel or re-schedule the event if necessary.  In the case of cancellation by TOPRA a full refund of course fees will be made.  In the event of a re-schedule course fees will be transferred to the new date. Delegates who cannot make the revised date should follow the cancellation or delegate substitution procedures above, delegates will not be required to request cancellation 28 days before the course if the new date makes this impossible. 

eLearning courses

 

A 14-day cooling off period applies to eLearning bookings. If you change your mind during this period before accessing the course, no cancellation charge will apply and you will receive a full refund. If you access the digital content in any way your right to a refund is waived.  
No refund will be given if TOPRA has reason to believe that an individual has viewed any of the content they have purchased.

TOPRA regrets that registrations cannot be transferred to another eLearning or face-to-face course. eLearning bookings are not transferable.

Webinars

 

Payment must be received in full prior to the webinar start date. You must pay each invoice we issue within 30 days starting on the date issued. If you book on any course within 30 days before the webinar is due to start, then payment is due immediately.

All cancellations must be received in writing (email acceptable) 14 calendar days before the start of the course and will be subject to an administration fee of £50 + GB VAT. Cancellations made after this date will be charged the full course registration fee.

Registrants who do not access the live webinar will be emailed a recording of the webinar or sent the slides if no recording is possible after the webinar, and will therefore be charged the full course registration fee.

Bookings made after the live webinar will be sent a link to a recording once full payment has been received. 
If payment is received and access to the recording is provided a refund will not be given .

TOPRA regrets that registrations cannot be transferred to another course and delegates are not able to transfer their place to another delegate. 

A confirmation will be emailed automatically to confirm receipt of your booking. Joining instructions will be sent two days prior to the webinar or immediately for those booking within two days of the webinar date. 
Please note, due to circumstances beyond TOPRA’s control, speakers’ content and timings may vary. TOPRA reserves the right to cancel the event if necessary and issue a full refund of course fees.

If you have any questions about the terms and conditions or wish to cancel your place for any of the training above you must put your request in writing to our meetings team

Your statutory rights are not affected.

 
 
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